rtf88 Privacy Policy

1. Introduction

rtf88 ("we", "us", "our") operates the online gaming platform accessible at rtf88.asia (the "Platform"). We are committed to protecting the privacy and personal data of our members and visitors. This Privacy Policy describes the personal data we collect, the purposes for which it is processed, the parties with whom it may be shared, and the rights available to you in relation to your data.

By registering an account on the rtf88 platform or by continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices as described herein, you should discontinue use of the Platform and contact our support team to close your account.

This Privacy Policy should be read together with our Terms & Conditions, which govern your overall use of the rtf88 platform. Defined terms used but not defined in this Policy carry the meaning given to them in the Terms & Conditions.

2. Personal Data We Collect

Depending on how you interact with the rtf88 platform, we may collect the following categories of personal data:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification document;
• Date of birth (used to verify that you meet the 21+ age eligibility requirement);
• Nationality and country of residence;
• Copies of identity documents (e.g., MyKad, passport) provided during the verification process.

2.2 Contact Data

• Email address registered to your rtf88 account;
• Mobile telephone number (used for account security and two-factor authentication);
• Residential address where required for enhanced verification.

2.3 Financial Data

• Payment method details sufficient to process deposits and withdrawals (e.g., bank account name, last four digits of card, e-wallet identifier);
• Transaction history including deposit amounts, withdrawal requests, bonus credits, and betting activity;
• Currency: Malaysian Ringgit (MYR).

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Session data including login times, pages visited, features used, and session duration;
• Cookies and similar tracking data (see Section 7).

2.5 Communications Data

• Records of live chat and email communications between you and rtf88 support;
• Responses to surveys or promotional communications where you have opted to participate.

3. How We Collect Personal Data

rtf88 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal request, contact our support team, or participate in a promotion;
• Automatically — through cookies, server logs, and analytics tools when you browse or interact with the Platform;
• From third parties — from identity verification service providers, payment processors, and fraud detection partners who assist us in verifying your identity and processing transactions securely.

4. Purposes of Processing

rtf88 processes your personal data for the following purposes:

• Account registration and management — to create, maintain, and secure your rtf88 account;
• Age and identity verification — to confirm that you meet the 21+ eligibility requirement and to comply with Know Your Customer (KYC) obligations;
• Transaction processing — to process deposits, withdrawals, and bonus credits accurately and securely in Malaysian Ringgit;
• Regulatory compliance — to meet anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable legal obligations;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, account abuse, and prohibited conduct as defined in our Terms & Conditions;
• Responsible gaming — to monitor gaming behaviour and apply responsible gaming tools including deposit limits and self-exclusion where appropriate;
• Customer support — to respond to enquiries, resolve disputes, and provide assistance to rtf88 members;
• Platform improvement — to analyse usage patterns and technical performance in order to improve the rtf88 product experience;
• Marketing communications — to send promotional offers and platform updates to members who have opted in to receive such communications. You may opt out at any time.

5. Legal Bases for Processing

rtf88 processes personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between rtf88 and the member (e.g., operating the account, processing transactions);
• Legal obligation — processing required to comply with applicable laws, including KYC, AML, and CTF regulations;
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by the member's rights;
• Consent — processing for marketing communications, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

6.1 rtf88 does not sell or rent your personal data to third parties for their own commercial purposes.

6.2 We may share personal data with the following categories of recipients where necessary:

• Identity verification providers — to verify your identity, age, and address as required by our KYC obligations;
• Payment processors and e-wallet providers — including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and Visa/Mastercard, to process financial transactions;
• Fraud detection and security partners — to identify and prevent fraudulent or prohibited activity on the Platform;
• Game content providers — to the extent necessary to deliver certified game content to your session (limited to session identifiers; full personal profiles are not shared with game studios);
• Regulatory and law enforcement authorities — where we are legally required to do so by applicable law, court order, or regulatory direction;
• IT infrastructure and hosting providers — who process data on our behalf under strict data processing agreements.

6.3 All third-party service providers engaged by rtf88 are subject to contractual obligations requiring them to handle personal data securely and only for the purposes specified by rtf88.

7. Cookies and Tracking Technologies

7.1 rtf88 uses cookies and similar technologies (such as web beacons and local storage) on the Platform. Cookies are small data files placed on your device that enable functionality and help us understand how the Platform is used.

7.2 We use the following categories of cookies:

• Strictly necessary cookies — required for the Platform to function, including maintaining your login session and security tokens. These cannot be disabled.
• Functional cookies — used to remember your preferences such as language settings and display options.
• Analytics cookies — used to collect aggregated data about Platform usage, helping us identify areas for improvement. No personally identifiable information is included in analytics reports shared externally.
• Marketing cookies — used, with your consent, to deliver relevant promotional communications. You may withdraw consent by adjusting your browser settings.

7.3 You can control or delete cookies through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use the rtf88 platform.

8. Data Retention

8.1 rtf88 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law.

8.2 Specifically:

• Account data is retained for the duration of your active membership and for a period of at least five (5) years following account closure, in order to comply with AML and regulatory record-keeping obligations;
• Transaction records are retained for a minimum of seven (7) years to satisfy financial regulatory requirements;
• Support communications are retained for three (3) years from the date of the last interaction;
• Technical and session log data is typically retained for up to twelve (12) months for security and fraud analysis purposes.

8.3 Where personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

9. Data Security

9.1 rtf88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the rtf88 platform;
• Encryption of sensitive data fields at rest on our servers;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Multi-factor authentication options available to members for account login.

9.2 While rtf88 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is entirely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, rtf88 will notify you in accordance with applicable legal requirements.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by rtf88:

• Right of access — you may request a copy of the personal data rtf88 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restrict processing — you may request that we limit the way we use your data in certain circumstances;
• Right to data portability — you may request that we provide your data in a structured, machine-readable format where technically feasible;
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent — where processing is based on your consent, you may withdraw consent at any time without affecting prior processing.

To exercise any of the above rights, contact our support team via live chat on the Platform or by email at [email protected]. We will respond to verified requests within a reasonable period in accordance with applicable law.

11. Children's Privacy

11.1 The rtf88 platform is strictly for persons aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal data to us, we will take steps to delete that data and close the associated account promptly.

11.2 If you believe that a minor has accessed or registered on the rtf88 platform, please notify us immediately via our support team so that appropriate action can be taken.

12. Updates to This Privacy Policy

12.1 rtf88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. The date of the most recent revision is displayed at the top of this page.

12.2 Where changes are material, rtf88 will notify members via email or a prominent notice on the Platform prior to the changes taking effect. Continued use of the rtf88 platform following notification of an updated Privacy Policy constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or rtf88's data handling practices, please contact our support team:

• Live chat: Available 24/7 through the rtf88 Platform;
• Email: [email protected] (plain text — not a clickable link).

rtf88 is committed to addressing all privacy enquiries promptly and in good faith.